Refund & Cancellation Policy

1. The short version

We would much rather sort a problem out than leave you with a course you cannot use. Email us at tuitiononegrinds@gmail.com and we will look at it properly.

2. Your rights under Irish and EU law

When you buy online from a trader in Ireland you are buying at a distance, so the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022 apply. Among other things, they give you:

• a 14-day cooling-off period in which you can cancel most distance purchases without giving a reason;
• the right to goods and digital content that match their description, are of satisfactory quality, and are fit for purpose;
• the right to a repair, replacement, price reduction or refund if they are not.

Nothing in this policy takes those rights away. Where this policy and your statutory rights differ, your statutory rights win.

3. Cancelling online course access

The law lets you give up the 14-day cooling-off period for digital content so that you can start using it straight away, rather than waiting two weeks. Because our courses open the moment your payment clears, you are asked at checkout to:

• expressly request that we supply your course immediately, and
• acknowledge that doing so ends your right to cancel that digital content once access has begun.

Once you have that access, the 14-day right no longer applies to it. That is not the end of the matter, though — the rest of this policy still applies, and so do your rights if something is wrong with the course.

If you cancel before access begins

If you cancel within 14 days and before your sign-in link has been used, we will refund you in full. Email us from the address on the order and we will take care of it.

4. Cancelling a printed booklet

A printed booklet is a physical good, so your 14-day right to cancel runs from the day it is delivered to you. You do not need to give a reason. Tell us within those 14 days and then return the booklet to us within 14 days of telling us.

• The booklet must come back in a resaleable condition — unmarked, unannotated and complete.
• You pay the cost of returning it, unless it arrived damaged or was not what you ordered.
• We recommend a tracked service; until it reaches us, the booklet is your responsibility.

We refund the price of the booklet, plus standard delivery if you paid for it, within 14 days of receiving it back (or of proof that you sent it). If you bought the combined course-and-booklet option, we refund the booklet portion of the price — the online access is covered by the section above.

A booklet that arrives damaged, incomplete or wrongly addressed by us is replaced or refunded in full at no cost to you. Tell us as soon as you notice.

5. If something is wrong with the course

These are not cooling-off cases — they are faults, and we fix them. Contact us if:

• a video will not play, or content is missing, corrupted or duplicated;
• the course is materially different from how it was described when you bought it;
• you cannot sign in and we cannot get you signed in;
• you were charged twice for the same course, or charged in error.

Our first step is to put the problem right — fix the content, resend your sign-in link, or correct the email address on the account. If we cannot, you are entitled to a price reduction or a refund. A duplicate or mistaken charge is always refunded in full, and you do not need to ask twice.

6. If you used the wrong email address

Your sign-in link is sent to the address entered at checkout, so a typo means the link goes nowhere useful. We can correct it — we may ask for proof of payment, such as the Stripe receipt, before we do.

7. Beyond your statutory rights

We look at every refund request on its merits, even where the strict legal position is that the sale is final. If you have just bought a course, barely opened it, and it is plainly not what you need, get in touch within 14 days and tell us what happened — we would rather find a fair answer, whether that is a refund, a switch to a different course, or more time.

What we will not do is refund a course that has been substantially worked through, or a printed booklet that has been written in, and we may decline repeat requests from the same account.

8. How to request a refund

Email tuitiononegrinds@gmail.comwith the subject “Refund request” and include:

• the email address used at checkout;
• the course and option you bought, and roughly when;
• what you would like us to do, and why.

You are welcome to use the standard cancellation form set out in the 2013 Regulations, but a plain email is enough.

We reply within 2 working days. Approved refunds go back to the card or payment method you paid with, through Stripe, within 14 days of us agreeing the refund. Your bank may take a few days more to show it. We never charge a fee for processing a refund.

9. Subscriptions and recurring payments

There are none. Every course is a single, one-off payment — nothing renews, and there is no subscription to cancel. If you ever see a repeat charge from us, tell us immediately and we will refund it.

10. Chargebacks

Please come to us before raising a chargeback with your bank. A chargeback takes weeks and usually ends with the same answer we would have given you in a day. While a chargeback is open, we may suspend access to the course it relates to. If you believe a payment on your card was not made by you, contact your bank straight away and tell us too.

11. Contact and complaints

Tuition One Grinds
Email: tuitiononegrinds@gmail.com
Instagram: @tuition_one

We aim to reply to every message within 2 working days.

If you are unhappy with how we have handled a refund, see the complaints section of our Terms of Service, which explains how to escalate to the Competition and Consumer Protection Commission or the European Consumer Centre.